2438071 - Email notification from Job moveCandidatesToReqCloseStatus when hiring a candidate

SAP Knowledge Base Article - Public

2438071 - Email notification from Job moveCandidatesToReqCloseStatus when hiring a candidate

Symptom

When a candidate is hired to fill the last available position on a requisition, the user completing the hiring action will receive the following email notification:

 

==============================================================================================

From: _Human Resource

Sent: Monday, December 12, 2016 11:45 AM

To: XXXX XXXXX <XXXXX.xxxxx1@xxxxxx.com>

Subject: moveCandidatesToReqCloseStatusMon Dec 12 04:44:17 EST 2016 -- COMPLETED

 

Candidate(s) successfully moved to Requisition Closed status.

 

Please do not reply to this email. If you have any questions regarding this email please contact SuccessFactors Customer Success. To access the Customer Portal and log a case please login via the Customer Community (http://community.successfactors.com). Please note that only authorized administrators of the SuccessFactors application may log cases with SuccessFactors Customer Success.

Copyright © 2016 SuccessFactors, Inc. All rights reserved. These online services are SuccessFactors confidential and proprietary and for use by authorized SuccessFactors customers only.

 =======================================================================================

 

Customers may want to remove this notification.

 

Environment

Recruiting Management (RCM) release b1611 and above

Reproducing the Issue

  • Move a candidate to Hired status on the pipeline or Hire a candidate via Onboarding integration. The candidate must be filling the last available position for this requisition, which will automatically move the remaining candidates to Requisition Closed status. The user performing the Hire will receive the automated notification.

 

  •  Manually close a requisition with candidates still in process.

Cause

This email is generated by a system job, triggered when the requisition is closed (either because all the positions are filled or manually) and the remaining candidates in process are automatically moved to Requisition Closed status.

The job can be viewed by going to Provisioning > Monitor Jobs > Select Job Type 'Move candidate(s) to Requisition Closed status'.

 

Resolution

This is expected behaviour. This email is an automated notification triggered by a system job, and as such, it cannot be modified - there are no options to modify the job from Provisioning and it will not be listed in Manage Scheduled jobs.

Keywords

Email Notification Requisition Closed , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1702