How to change the FADV name package from SuccessFactors front end?
Reproducing the Issue
1. Home > Admin Center > First Advantage Background Check Integration Settings > Accounts and Packages
2. No option to change the 'Package Name' from this page
The accounts and packages are maintained from the FADV site. When the 'Synchronize Accounts and Packages' is selected from SuccessFactors application, SuccessFactors will retrieve the package FADV URL maintained in Provisioning.
Please engage the FADV Support (https://www.fadv.com/company/contact-support.aspx) to change the Package Name. Once changed, select the 'Synchronize Accounts and Packages' from 'First Advantage Background Check Integration Settings' to sync the changes done by FADV.
FADV, First Advantage, Account, Packages , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , How To