SAP Knowledge Base Article - Public

2438048 - How to change the FADV name package from SuccessFactors front end?

Symptom

How to change the FADV name package from SuccessFactors front end?

Environment

Recruiting Management

Reproducing the Issue

1. Home > Admin Center > First Advantage Background Check Integration Settings > Accounts and Packages

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2. No option to change the 'Package Name' from this page

 

Cause

The accounts and packages are maintained from the FADV site. When the 'Synchronize Accounts and Packages' is selected from SuccessFactors application, SuccessFactors will retrieve the package FADV URL maintained in Provisioning.

Resolution

Please engage the FADV Support (https://www.fadv.com/company/contact-support.aspx) to change the Package Name. Once changed, select the 'Synchronize Accounts and Packages' from 'First Advantage Background Check Integration Settings' to sync the changes done by FADV.

See Also

RCM Integration with third party vendors - Recruiting Management

Keywords

FADV, First Advantage, Account, Packages , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , How To

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Recruiting 1611