SAP Knowledge Base Article - Public

2437841 - Troubleshooting API issues - what you need to provide to Support

Symptom

General issue in Successfactors when using an Integration via API (SFAPI or ODATA API) with Recruiting Module (RCM).

What you need to provide to Support.

Resolution

Please fill out all the relevant information in the document attached:
Template for troubleshooting API Issues  for RCM Module.docx
and provide the document to Support.

It is very importand that you provide alll the details to reproduce from our side, the API logs and clarify in detail what is wrong.

Keywords

RCM API SFAPI ODATA integration , KBA , LOD-SF-RCM-API , Webservices & APIs , How To

Product

SAP SuccessFactors HCM Core all versions

Attachments

Template for troubleshooting API Issues for RCM Module.docx