SAP Knowledge Base Article - Public

2437738 - The Advanced Search for Mobile Number in the Customers Work Centre does not give Exact Results

Symptom

When searching via an Individual Customers phone number in the advanced search, the result gives customers who's phone number contains the number searched for.

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Individual Customer View.
  3. Go to the Advanced Search.
  4. Search via the Mobile Phone Number

The result gives Individual Customers who's number contains the number searched for and not just Individual Customers who have the exact number.

Cause

This is expected system behaviour.

Resolution

The system is designed like this because some Phone Numbers can be maintained in different formats and it makes it easier to search for Phone Numbers without using the country code.

Keywords

KBA , SRD-FIN-GL , General Ledger , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions