2437700 - ORD - Error prevents deleting users in User Maintenance

SAP Knowledge Base Article - Public

2437700 - ORD - Error prevents deleting users in User Maintenance

Symptom

In Analytics - Analytics - Admin - User Maintenance, clicking Delete User causes a small popup error and prevents the action.  There is a similar error when attempting to expand and edit a user's personal Tree Security from the same screen.

Environment

SAP SuccessFactors Online Report Designer

Cause

If a Workforce Analytics cube is not present in the instance, and Manage Workforce Analytics - Measure and Dimension Permissions is enabled for RBP integration, attempting to delete a user will cause the system to refer to a non-existent cube and cause an error.  This option should not be enabled if there is no cube, because it does not apply to anything else.

Resolution

After confirming that there is no WFA cube on the instance, go to Admin Center - Manage Workforce Analytics and disable Measure and Dimension Permissions.

Keywords

KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors Workforce Analytics all versions