2437628 - Employee Import: Process inactive Employees not updating Inactive Users Proxy and Matrix/Second/Custom Mgr field

SAP Knowledge Base Article - Public

2437628 - Employee Import: Process inactive Employees not updating Inactive Users Proxy and Matrix/Second/Custom Mgr field

Symptom

You want to update Proxy or Matrix/Second/Custom Mgr field of an inactive user in the system using Employee Import and upon doing so with the “Process inactive Employees” option enabled the field did not get updated.

Environment

BizX Platform

Cause

Expected Behavior (KB-58)

Resolution

These fields will only get updated in Employee Import if the user is active. If you wish to update any of these fields using Employee Import for an inactive user you must make them active, update the fields, do the Employee Import and once updated make them inactive again.

Keywords

KBA , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702