2437582 - Missing Offer Approval tasks under the new Recruiting Approvals ToDo tile

SAP Knowledge Base Article - Public

2437582 - Missing Offer Approval tasks under the new Recruiting Approvals ToDo tile

Symptom

Offer Approval To-Do tasks are missing from the Recruiting Approvals tile on the Home Page V3

Environment

Success Factors Recruiting Management

Reproducing the Issue

  1. Open Home page V3
  2. Open Recruiting Approvals tile
  3. No Offer Approvals tasks are showing in the list even though Offer approvals are currently pending for the affected user.

Cause

The visibility of the tasks is determined by the ToDo General settings found in Admin Center under Manage home page / ToDo General settings 

to_do_general_settings_sales_demo.png

The relevant setting being : Show pending tasks starting X day(s) before they're due

The tasks will only appear in the Todo list when they meet or fall below this number.

Resolution

Offer approval due dates are driven by the Form Template setting: Default Due Date.

The "Show pending tasks starting X day(s) before they're due" setting should be selected to match or be higher than the Default Due Date setting in order for all Offer Approval tasks to be visible as soon as they are created.

Keywords

Todo list  To-Do list  ToDo list , KBA , LOD-SF-RCM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Recruiting 1608