SAP Knowledge Base Article - Public

2437537 - Unable to record Failure Status for Online courses in LMS

Symptom

We have a Scorm content which we want to record even when users fail in the assesment of the content, so have setup the Failure Status at Item level:

FailedStatus.PNG

But when users fails the assesment the LMS is not recoridng the failure status in Learning History.

Environment

Successfactors LMS

Learning Management System

Cause

Content would be sending the completeion status (Lesson_Status) as "incomplete" to LMS rather than "Failed" status.

Resolution

For LMS to mark the content as Failed in learning History, it will look for failure status from the content when it receives the communication from the content.

So, please work with your content vendor to have the content updated to send the Completion Status as "Failed"/"Fail"/"F" back to LMS when users complete the course rather than "incomplete" as Status.

Keywords

Failure Status

LMS not marking as failed in learning history

Record Learn Failure is not working , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions