2436963 - SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent"

SAP Knowledge Base Article - Public

2436963 - SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent"

Symptom

SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent. Please contact your administrator to ensure that SAP BusinessObjects Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo

Environment

  • SAP BusinessObjects Cloud tenants in us2.sapbusinessobjects.cloud

Reproducing the Issue

  1. Connect SAP HANA Cloud Connector to SAP BusinessObjects Cloud
  2. Configure Agent information in SAP BusinessObjects Cloud under System > Administration
  3. Click "Check Configuration" in SAP BusinessObjects Cloud
  4. Receive the error

Cause

This issue was caused by a configuration script defect.

Resolution

This issue has been resolved by SAP Cloud Operations for the affected Tenants

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SCC, HCC, SAP HANA Cloud Connector, Agent , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0