SAP Knowledge Base Article - Public

2436824 - Error Message When Trying to Export Page Layouts

Symptom

When exporting a Page Layout / all Page Layouts, the following error is displayed:

Download failed with an exception. Please raise an incident.

Reproducing the Issue

  1. Click on the Adapt hyperlink.
  2. Select the option Export Layout.
  3. Select Page Layout XYZ (XYZ represents the name of the Page Layout) from the dropdown list.
  4. Select OK.

Export fails due to error message:

Download failed with an exception. Please raise an incident.

Cause

This error message occurs when the Layout was exported previously and no changes were made to the Layout before trying to export it again.

 

Resolution

If changes are done in the Layout or the exported Layout is deleted from the local hard drive, the export will be successful.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions