SAP Knowledge Base Article - Public

2436701 - The Primary Contact is Determined Automatically When Creating An Activity From a Sales Document Although The Automatic Determination Was Switched Off

Symptom

When creating an activity (eg Appointment) from a sales document (eg Opportunity) the field Primary Contact is filled automatically, although the determination for this party was switched off in the Fine-Tuning Activity Activities.

Reproducing the Issue

  1. Go to the work center Sales.
  2. Select the view Opportunities.
  3. Open opportunity XYZ (XYZ represents the Opportunity ID).
  4. Select the facet Activities.
  5. Select the New button for Appointments.

The field Primary Contact is pre-filled automatically.

Cause

When creating an appointment from an opportunity, the system will take over this information from the opportunity.
Hence, the primary contact is defaulted if there is a primary contact maintained in the opportunity.

If there is no primary contact maintained in the opportunity, the system leaves the field blank.

Resolution

This is the expected system behaviour in SAP Hybris Cloud for Customer.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions