SAP Knowledge Base Article - Public

2436180 - Inbound SMS's For Campaigns are not Supported

Symptom

Inbound SMS's are currently not supported for Campaigns.
You can setup the Campaign for Outbound emails, however, you don't see the responses.

Cause

This is the current expected system behaviour.

Resolution

At the moment, this can only be achieved by Custom codes on the system (PDI).

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions