2436154 - Welcome Email Sent to Candidate During I-9 Verification Step

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2436154 - Welcome Email Sent to Candidate During I-9 Verification Step

Symptom

  1. Candidate goes through NES step and signs all their paperwork.
  2. The task is completed successfully and moves to I-9 Verification (Orientation) step.
  3. In orientation step, the hiring manager changes start date, at this stage Welcome email is triggered to the new hire again. 

Environment

SuccessFactors Onboarding

Reproducing the Issue

1) Login to Instance

2) Create a new Activity in Onboarding

3) Complete NES step

4) During I9 verification change date to today's date

5) Welcome email is triggered at this stage

Cause

Customer has set Reminder Configuration - Resend on update condition of due date is selected

Resolution

To resolve the issue:

  • Go to Onboarding --> Notifications --> N5
  • Edit --> Reminder Configuration
  • Deselect Resend on update condition of due date
  • Update the notification

NotificationSettings.png

Keywords

Onboarding Notifications Welcome Email N5 Change StartDate , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding 1608