2436104 - Reset New Hire Onboarding activity to NES step

SAP Knowledge Base Article - Public

2436104 - Reset New Hire Onboarding activity to NES step

Symptom

Customer request to reset activity to the NES step.

Environment

SAP SuccessFactors HCM Onboarding - Support Mate

Cause

Wrong data was entered by candidate and need to be corrected

Resolution

There two solutions for this situation

a) If candidate has status as Uncompleted Section 2 (Uncompleted NES)

As customer to take the following action:

  • Access the activity;
  • Click on the Back button until he/she gets the point where need to correct the wrong data;
  • Correct the data and save

b) If candidate has status Signed

Customer need to raise a ticket with Cloud Prodcut Support 

c) Cloud Product Support use  2257579 - How to push an activity to Orientation Step when restarted New Employee Step by customer - Onboarding to resolve the issue.

See Also

 2257579 - How to push an activity to Orientation Step when restarted New Employee Step by customer - Onboarding

Keywords

  • Reset NES
  • New Employee Step
  • Uncompleted Section 2
  • Signed Status
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Core 1611