SAP Knowledge Base Article - Public

2435958 - Data Workbench : Missing Quantity Field in Service Ticket Template

Symptom

Quantity fileds are missing from the Service Ticket template in Data Workbench.

Examples: Planned Quantity, Actual Quantity, Planned Start Date & Time, Actual Start Date & Time

Reproducing the Issue

1. Go to Administrator workcenter.
2. Select Odata Services view.
3. Select the service: yserviceticket.
4. Search for the any of the fields: Planned Quantity, Actual Quantity.

You are not able to locate these fields.

Cause

Service Request entity has been included in the standard C4C OData API – c4codata. Hence, you are requested to use that instead of yserviceticket.

Resolution

However, the Start Date time fields are not part of the standard service .

So a custom service would need to be built where these fields can be selected.
FirstRequested - stands for Planned Quantity
FirstFulfilled - stands for Actual Quantity

ServiceTkt_Odata.PNG

Keywords

yserviceticket, Planned Quantity, Actual Quantity , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708