2435708 - Log Files are Missing in Workflow Rules

SAP Knowledge Base Article - Public

2435708 - Log Files are Missing in Workflow Rules

Symptom

You are unable to view the log files for the Workflow Rules.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Go to the Workflow Rules view.
  3. Select the Worfklow Rule ABC (ABC represents the workflow description)
  4. Choose the Actions icon, then select the Workflow Log option.

Here, the list for the log files is empty.

Cause

Log files are not captured for Workflow Rules of the Notification type. This is the expected system behavior.

Resolution

Log files are available for the Workflow Rules of type: E-mail, Actions and Field Update.

Keywords

workflow rule, notification, workflow log, rule log, log files , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Hybris Cloud for Customer all versions