SAP Knowledge Base Article - Public

2435587 - Error: Initial Verfification failed: Error Code [00-00509]. Description: Passport Number must not be specified ( Tracking Id: 149714353) - Onboarding


  • When trying to click submit Initial Verification I am not able to proceed due to the error message. See below.



  • SAP SuccessFactors Onboarding
  • E-verify Process Initial Verification

Reproducing the Issue

  • When trying to submit Initial Verification I receive the error message.


  • Passport number needs to be added to the candidates record.


  1. If you are receiving this error message and cannot proceed please open a cloud product support ticket for our team to resolve.

Internal Note to our Cloud Product Support team:  Please see the internal Memo Notes to resolve this type of Issue.


  • E-verify
  • Passport Number Error
  • Initital Verification Failed
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem


SAP SuccessFactors Onboarding all versions