SAP Knowledge Base Article - Public

2435330 - Deleting Replicated Sales Orders and Sales Quotes in C4C

Symptom

You want to delete a Sales Order that had been replicated from ERP but you receive the error messages:

'The item can't be deleted due to the status of the document.'
'Deleting data not possible; deletion disabled.'
'The header can't be deleted due to the status.'

Environment

SAP Hybris Cloud for Customer

Resolution

Replicated sales orders and Sales Quotes cannot be deleted from C4C.

To delete a replicated Sales Orders/Quotes in C4C you have to either delete the Sales Order in ERP and send a delete payload or send a dummy delete request to the Sales Order/Quote A2A service to delete the Sales Order/Quote in C4C.

See Also

2417927 - Not Possible to Delete Sales Orders

Keywords

Delete, Sales Order, Sales Quote, ERP, Replicated , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions