SAP Knowledge Base Article - Public

2435014 - Error when Enrolling for a VLS Schedule offering - LMS

Symptom

Enrolling for a Schedule offering that has a Virtual Segment, that is a VLS SO, gives an error.

 

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Login as a user

Search for a Instructor Led course in your calatlog and see the course dates for the VLS Schedule offering. Click on Register Now.

When we click on the Confirm button to confirm the registration, the error stack as below is seen.

Error
Please report the following error to your system administrator:
com.plateausystems.elms.util.process.ElmsProcessException: com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: pwsEnrollStudent failed at com.plateausystems.elms.util.process.WorkflowProcessUtil.startProcessInstance(WorkflowProcessUtil.java:85) at com.plateausystems.elms.util.process.WorkflowProcessUtil.startProcessInstance(WorkflowProcessUtil.java:99) at com.plateausystems.elms.bo.businessprocess.impl.BusinessProcessServiceImpl.startBusinessProcess(BusinessProcessServiceImpl.java:251) at sun.reflect.GeneratedMethodAccessor7012.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at com.plateausystems.elms.framework.perfmonitor.impl.ServicePerformanceMonitorInterceptor.invoke(ServicePerformanceMonitorInterceptor.java:41) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:73) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.util.helper.LastUpdateUserInterceptor.invoke(LastUpdateUserInterceptor.java:49) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at com.sun.proxy.$Proxy332.startBusinessProcess(Unknown Source) at com.plateausystems.elms.client.struts.learner.common.RegisterIntoScheduledOfferingAction.run(RegisterIntoScheduledOfferingAction.java:257) at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:520) at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:134) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:275) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java:781) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.struts.action.ActionServlet.service(ActionServlet.java) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java) at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.servlet.ExpiresFilter.doFilter(ExpiresFilter.java:372) at com.plateausystems.elms.client.servlet.CachingFilter.doFilter(CachingFilter.java:46) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:420) at com.plateausystems.elms.framework.bootstrap.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:720) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:466) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java:781) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.struts.action.ActionServlet.service(ActionServlet.java) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java) at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.framework.throttling.APIThrottlingFilter.internalDoFilter(APIThrottlingFilter.java:115) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113) at com.plateausystems.elms.framework.throttling.APIThrottlingFilter.doFilter(APIThrottlingFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.internalDoFilter(CollectUsageStatisticsFilter.java:110) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113) at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.doFilter(CollectUsageStatisticsFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.MondrianInitFilter.doFilter(MondrianInitFilter.java:60) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.websecurity.impl.servlet.StrutsParamFilter.doFilter(StrutsParamFilter.java:59) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.framework.csrfguard.LmsCsrfGuardFilter.doFilter(LmsCsrfGuardFilter.java:104) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117) at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java) at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.successfactors.perflog.ui.PerfLogBaseFilter.doFilter(PerfLogBaseFilter.java:175) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:369) at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.OAuth2ProtectedResourceFilter.doFilter(OAuth2ProtectedResourceFilter.java:46) at com.plateausystems.elms.framework.oauth2.provider.impl.PlateauOAuth2ProtectedResourceFilter.doFilter(PlateauOAuth2ProtectedResourceFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.oauth2.provider.OAuth2AuthorizationFilter.doFilter(OAuth2AuthorizationFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.oauth2.provider.verification.VerificationCodeFilter.doFilter(VerificationCodeFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.OAuth2ExceptionHandlerFilter.doFilter(OAuth2ExceptionHandlerFilter.java:36) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:97) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilterHttp(SAMLLogoutProcessingFilter.java:192) at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilter(SAMLLogoutProcessingFilter.java:92) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.saml.SAMLProcessingFilter.doFilter(SAMLProcessingFilter.java) at com.plateausystems.elms.framework.sso.impl.saml.MultiAppDispatchSAMLProcessingFilter.doFilter(MultiAppDispatchSAMLProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.SAMLEntryPoint.doFilterHttp(SAMLEntryPoint.java:101) at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.metadata.MetadataDisplayFilter.doFilterHttp(MetadataDisplayFilter.java:90) at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at com.plateausystems.elms.framework.sso.impl.oauthtoken.LearnerOAuthTokenAuthenticationProcessingFilter.doFilter(LearnerOAuthTokenAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:79) at org.springframework.security.web.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117) at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java) at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.verification.BasicUserApprovalFilter.doFilter(BasicUserApprovalFilter.java:41) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:168) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167) at com.plateausystems.elms.client.servlet.SecurityFilterToBeanProxy.doFilter(SecurityFilterToBeanProxy.java:82) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.CheckOtherLogonFilter.doFilter(CheckOtherLogonFilter.java:121) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.ContentServletCheckLogonFilter.doFilter(ContentServletCheckLogonFilter.java:95) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.CheckLearnerLogonFilter.doFilter(CheckLearnerLogonFilter.java:235) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.servlet.EncodingFilter.doFilter(EncodingFilter.java:297) at com.plateau.common.webtoolkit.servlet.GZIPEncodingFilter.doFilter(GZIPEncodingFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.servlet.ExpiresFilter.doFilter(ExpiresFilter.java:520) at com.plateausystems.elms.client.servlet.CachingFilter.doFilter(CachingFilter.java:46) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.foundation.servlet.JdbcResourceMonitorServletFilter.doFilter(JdbcResourceMonitorServletFilter.java:116) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.util.helper.test.automation.PlateauTestFilter.doFilter(PlateauTestFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:249) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.servlet.RequestLogger.doFilter(RequestLogger.java:189) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.common.webtoolkit.servlet.RequestInfo.doFilter(RequestInfo.java:77) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateausystems.elms.client.servlet.AlternativeSessionFilter.doFilter(AlternativeSessionFilter.java:78) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:420) at com.plateausystems.elms.framework.bootstrap.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.session.FoundationSessionManagerValve.invoke(FoundationSessionManagerValve.java:47) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616) at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:208) at org.apache.catalina.valves.SetCharacterEncodingValve.invoke(SetCharacterEncodingValve.java:37) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1500) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1456) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:807)Caused by: com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: pwsEnrollStudent failed at com.plateausystems.elms.bo.businessprocess.helper.functions.StartEnrollmentTrainingApprovalFunction.execute(StartEnrollmentTrainingApprovalFunction.java:139) at com.plateausystems.elms.bo.businessprocess.helper.functions.BusinessProcessFunctionFactoryFunction.execute(BusinessProcessFunctionFactoryFunction.java:29) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1229) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1484) at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:551) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1512) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:602) at com.plateausystems.elms.util.process.WorkflowProcessUtil.startProcessInstance(WorkflowProcessUtil.java:81) ... 247 moreCaused by: com.plateausystems.elms.util.helper.ElmsUpdateException: pwsEnrollStudent failed at com.plateausystems.elms.bo.scheduleinstance.impl.ScheduleInstanceServiceImpl.pwsEnrollStudent(ScheduleInstanceServiceImpl.java:3786) at sun.reflect.GeneratedMethodAccessor7013.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at com.plateausystems.elms.framework.perfmonitor.impl.ServicePerformanceMonitorInterceptor.invoke(ServicePerformanceMonitorInterceptor.java:41) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:73) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.util.helper.LastUpdateUserInterceptor.invoke(LastUpdateUserInterceptor.java:49) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at com.sun.proxy.$Proxy326.pwsEnrollStudent(Unknown Source) at com.plateausystems.elms.bo.businessprocess.helper.functions.StartEnrollmentTrainingApprovalFunction.execute(StartEnrollmentTrainingApprovalFunction.java:69) ... 254 moreCaused by: com.plateausystems.elms.util.helper.ElmsCreateException: enrollStudents() failed at com.plateausystems.elms.framework.vle.impl.BreezeEnrollment.enrollStudents(BreezeEnrollment.java:155) at com.plateausystems.elms.bo.scheduleinstance.impl.ScheduleInstanceServiceImpl.enrollStudentsInVle(ScheduleInstanceServiceImpl.java:10068) at com.plateausystems.elms.bo.scheduleinstance.impl.ScheduleInstanceServiceImpl.pwsEnrollStudent(ScheduleInstanceServiceImpl.java:3779) ... 275 moreCaused by: com.plateausystems.elms.util.helper.ElmsCreateException: BreezeEvent.enrollStudents():Error Enrolling Students at com.plateausystems.elms.framework.vle.impl.BreezeEnrollment.enrollStudents(BreezeEnrollment.java:79) at com.plateausystems.elms.framework.vle.impl.BreezeEnrollment.enrollStudents(BreezeEnrollment.java:147) ... 277 moreCaused by: com.plateausystems.elms.util.helper.ElmsExecuteException: execute() failed at com.plateausystems.elms.framework.vle.impl.BreezeEnrollStudentsJob.execute(BreezeEnrollStudentsJob.java:154) at com.plateausystems.elms.framework.vle.impl.BreezeEnrollment.enrollStudents(BreezeEnrollment.java:72) ... 278 moreCaused by: com.plateausystems.elms.framework.notification.helper.NotificationException: Unable to send email as the sender email was not provided at com.plateausystems.elms.framework.notification.helper.NotificationHelper.sendEmail(NotificationHelper.java:259) at com.plateausystems.elms.framework.vle.impl.VleServiceImpl.sendVLENotification(VleServiceImpl.java:861) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at com.plateausystems.elms.framework.perfmonitor.impl.ServicePerformanceMonitorInterceptor.invoke(ServicePerformanceMonitorInterceptor.java:41) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:73) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.util.helper.LastUpdateUserInterceptor.invoke(LastUpdateUserInterceptor.java:49) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at com.sun.proxy.$Proxy216.sendVLENotification(Unknown Source) at com.plateausystems.elms.framework.vle.impl.BreezeEnrollStudentsJob.execute(BreezeEnrollStudentsJob.java:143) ... 279 more

 

Please notice the error that is highlighted in bold in the above stack. This clearly indicates that the system is unable to generate the VLE Enrollment Notification, which is why it doesn't enroll the user into the Offering and hence the error.

Cause

The cause for this issue is that the Instructor record will not have an email address entered even though it is clearly mentioned on the Instructor record Summary tab that the First Name , Last Name and email are mandatory for VLS support.

We need to enter the instructor email addresses in the field shown below in the screen shot to fix this issue

1.png

 

Resolution

Resolution is to enter a valid email id for the Instructor account as indicated above.

Once the email address is added here, the user will not see the error when registering for a VLS Schedule offering.

 

Keywords

 pwsEnrollStudent failed, Error when enrolling for a VLS SO, sendVLENotification , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions