SAP Knowledge Base Article - Public

2433789 - Take Courses total on BizX Home ToDo Tile shows wrong number of courses due and overdue

Symptom

  • The total number of learning Items due and overdue on the Take Courses total on BizX Home ToDo Tile shows wrong number
  • Items due today are incorrectly included in the "Overdue" total, but clicking on the number, the Take Courses pop-up does not show the Items due today as overdue
  • Individual Items part of an incomplete curricula are included in total number of courses due, even if the Individual Items have been completed

Environment

  • SAP SuccessFactors
  • Platform (PLT)
  • Learning Management System (LMS)

Reproducing the Issue

  1. Login to BizX as a User with assigned Items
    • These Items should include Items that are part of a Curriculum, with some of the Items completed and others not
    • Or Items that are due today
  2. Note the "ToDo" tile on the Home Landing Page
  3. The Total Number does not match what's displayed in the Take Courses pop-up when clicking on the tile

Cause

This was investigated by Product Engineering in UI-8598 & UI-8481

Resolution

The issues are corrected in release 1702

Keywords

SF SuccessFactors Success Factors LMS PLT BizX ToDo To Do Take Course tile incorrect wrong not correct number total value calculation calculated item curricula curriculum overdue due pop-up dialog window , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-PLT , Foundational Capabilities & Tools , Bug Filed

Product

SAP SuccessFactors HCM Core 1611