2433399 - User Password Settings error - Successfactors LMS

SAP Knowledge Base Article - Public

2433399 - User Password Settings error - Successfactors LMS

Symptom

When trying to modify user passwords under System Admin -> Configuration -> User Passwords, you receoive the below error.

Please report the following error to your system administrator:
java.lang.NullPointerException: while trying to invoke the method java.lang.String.length() of a null object loaded from field java.util.regex.Pattern.pattern of an object loaded from local variable 'this'
at java.util.regex.Pattern.<init>(Pattern.java:1336)

Environment

Successfactors Learning (LMS)

Learning Management System 

Reproducing the Issue

NA

Cause

PASSWORD_POLICY configuration has been modified.

Resolution

You could check for configuration changes in this PASSWORD_POLICY configuration and verify that the property 'rules.UnBrokenLoginIDRule' has been modified.

You may need to revert back to the default values and this would resolve the issue. You can obtain the default value when you access the view configuration changes.

Keywords

PASSWORD_POLICY , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions