SAP Knowledge Base Article - Public

2433390 - Service Workcenter Missing in Responsive UI

Symptom

Service Workcenter Missing for User in Responsive UI, But is Available in HTML5

Reproducing the Issue

  1. Logon to Cloud for Customer RUI version.
  2. Try to navigate to Service Workcenter.
  3. You can observe that the Service Workcenter is missing.

Cause

The reason why you are not able to see the Service WCF view in RUI is because, the user does not have the correct Tickets WCV (SEOD_TICKETMD_SADL_WCVIEW) assigned.
There are two Tickets WCV that you can observe if you go to WCV assignments under Administrator -> Business User -> Access rights.

Resolution

You would have to select SEOD_TICKETMD_SADL_WCVIEW instead of SEOD_TICKET_SADL_WCVIEW. We plan to Deprecate the old Tickets WCV in an upcoming release.

Keywords

KBA , AP-SVO , Service Order Processing , Product Enhancement

Product

SAP Cloud for Customer 1802 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708

Attachments

RUI_Service.png