SAP Knowledge Base Article - Public

2433230 - Warning Message: Party role Reported For is not deployed; please check the business configuration

Symptom

When you make a change to a Ticket, you get the message "Party role Reported For is not deployed; please check the business configuration"

Reproducing the Issue

 

  1. Service Work Centre.
  2. Tickets View.
  3. Open Ticket ID: XYZ (XYZ represents the ID of the Ticket).
  4. Make a change.

Party role Reported For is not deployed; please check the business configuration.

Cause

You have enabled the Employee (Reported For) Party on the screen.

Resolution

The Employee field is hidden from the screen as per standard if you are using Customer Service scenario. This is done on purpose as the Employee field is to be used only on Employee Support. To solve the issue, delete the entries done on Employee field and hide the field. On Customer the Scenario, the Employee is the Agent.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

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