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SAP Knowledge Base Article - PublicSymptom
You have setup Citrix Server for your agents and when calls are coming from CTI Adapter, they are randomly logged.
Environment
SAP Hybris Cloud for Customer
Cause
The CTI adapter would not work with a Citirix Server, as from a technical point of view we are listening to a particular port. In the Citrix server all the agents would be listening to one port and because of that the calls get logged ramdomly.
Resolution
This is the current expected behavior. Citrix Server with CTI Adapter is not supported as the Adapter depends on the local event triggering to work.
Keywords
CTI Adapter ; Citrix Server ; Live Activity ; Citrix , KBA , SRD-CC , Cross Components , How To
Product
SAP Cloud for Customer add-ins all versions
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