2432607 - Activities are not visible in Outlook Add-In Sidepanal

SAP Knowledge Base Article - Public

2432607 - Activities are not visible in Outlook Add-In Sidepanal

Symptom

Activities that are visible in the C4C screen are not visible in Outlook Add-In Sidepanal

Cause

The side panel in Outlook only displays the activities of last 30 days.
Activities prior to that are not displayed in the side panel.

Resolution

This is the default behaviour of the system.

If you encounter any case where the activities within the 30 day range are not visible, kindly create a support incident with the following details.

Contact/ Account name along with the Add-In version

Keywords

KBA , SRD-FIN-GL , General Ledger , How To

Product

SAP Business ByDesign all versions