SAP Knowledge Base Article - Public

2432488 - Add Existing Registered Product option not available on Installed Base

Symptom

The option Add Existing Registered Product is not available when you go to Installed Base > Items and clicks on Add.

Reproducing the Issue

To reproduce the scenario:

1. Installed Base Work Center;
2. Installed Base View;
3. Open ID: XYZ (XYZ represents the ID of the Installed Base on this scenario;
4. Items tab;
5. Add Item: no option Add Existing Registered Product.

Cause

The fields might have been removed via Key User Tools.

Resolution

When that is the case, it is currently not possible to re-add them via Key User Tools.

Instead, you can search for the Change Transaction and delete it to make the option available again. This is done by:

  1. Adapt > Edit Master Layout;
  2. On the Items facet of the Installed Base click on Add;
  3. Hover over the options and when the menu appears, click on List Changes (the arrows icon);
  4. A new screen will open showing all the changes done to that part of the screen;
  5. On the case of fields being hidden, you can filter the type by Add Condition;

Deleting the entry here should make the option visible.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

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