Phone number is defaulted as Ticket subject, when creating a new ticket from Live Activity.
Reproducing the Issue
You have received or simulated an inbound call.
- Click the Live Activity pane.
- Click the New Ticket hyperlink.
- The ticket subject is automatically populated with the received call phone number.
This is expected system behaviour.
When creating a ticket from an inbound call the subject gets automatically populated with the received call phone number.
The Subject field can be changed manually.
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