SAP Knowledge Base Article - Public

2432323 - Sending a Welcome Message to New Users Created via Import

Symptom

  • Can a welcome message be sent in a specific language?
  • How do I send a welcome message to new users when they are created via import?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Resolution

  • You can send a welcome message when you perform a Basic User Import via Admin Centre > Import Employee Data
  • This can be done for both EC and non-EC users
  • You need to select the Send Welcome Message option before clicking Import

welcome notification Capture.PNG

  • You can also send the message manually, at a later date, via Admin Centre > Tool Search > Send User Welcome Email
  • If you're interested in sending the welcome message in a specific language, please refer to KB 2162181

Keywords

SF , SuccessFactors , Success Factors , EC , BizX , employee data import , new user , welcome email , notification , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC-EDP , Employee Data Imports , How To

Product

SAP SuccessFactors HCM Core all versions