SAP Knowledge Base Article - Public

2432261 - Admin logged out of LMS after opening Direct Link in a new tab

Symptom

Admin is testing a recently created Direct Link.

Admin takes the direct link and opens this in a new tab in the same browser, Direct Link functions correctly.

Returns to initial tab to continue work, session will have ended.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Login to Learning as an Admin.
  2. Go to ->System Admin -> Tools -> Direct Link
  3. Here generate a new Direct Link URL.
  4. Copy the Direct Link URL to a new tab in the same browser to test.
  5. After returning to the initial tab, you notice that the session is logged out.

Cause

A Direct link opened in the second tab is treated as a new session. First session will automatically be ended.

Resolution

This is standard system behaviour.

As a workaround a Direct Link URL can be tested in a separate browser to the one the admin is currently logged in to. This will preserve the sessions.

Keywords

Direct Link, end session, logged out, logout, browser, , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions