SAP Knowledge Base Article - Public

2430690 - Cannot Edit other Email Address

Symptom

You have more than one Email Channels mainteined in the system. When you try to edit the one of them, the system keeps opening another channel.

Cause

You have mainteined the same "Channel ID" for both Email Addresses of your system.

Resolution

Please change the "Channel ID" of the Email Addresses to keep them different for each one. Please see the attachments.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708

Attachments

Edit Channel ID.jpg