2430188 - While accessing Career Site Builder system directing to home page

SAP Knowledge Base Article - Public

2430188 - While accessing Career Site Builder system directing to home page

Symptom

While accessing "Manage Career Site Builder" in Admin Center, system directs the user to BizX home page.

Environment

Recruiting Marketing (RMK)

Recruiting Management (RCM)

Reproducing the Issue

1. Go to "Admin Center"

2. Search for "Manage Career Site Builder" in Tool search

3. Once clicked on "Manage Career Site Builder", system directs the user to home page

Cause

The user's e-mail id is being mapped to other BizX users as well and RMK system does not accept duplicate e-mail ids. Due to this user's data from BizX system is not synchronized to RMK system and hence user cannot access "Manage Career Site Builder" tool from Admin Center (BizX system).

Resolution

To resolve this problem follow the below steps

1. User has to make sure that his e-mail id is not being used by other BizX users

2. Once the e-mail id is mapped to the single user, when Recruiter SSO runs next time his/her BizX data will be synchronized to RMK system and he/she will be able to access "Manage Career Site Builder" tool from BizX system without system directing him/her to home page.

Keywords

Manage Career Site Builder BizX home page Career site builder not accessible , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Recruiting all versions