SAP Knowledge Base Article - Public

2430188 - While accessing Manage Career Site Builder the system redirects to home page

Symptom

While accessing "Manage Career Site Builder" in Admin Center, system redirects the user to BizX home page.

Environment

  • SAP SuccessFactors Recruiting Marketing (RMK)
  • SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to "Admin Center"
  2. Search for "Manage Career Site Builder" in Tool search
  3. Click on "Manage Career Site Builder" > system directs the user to the home page

Cause

The user's e-mail address is mapped to another BizX users as well and RMK system does not accept duplicate e-mail addresses. Due to this the user's data from BizX system is not synchronized to RMK system and hence user cannot access "Manage Career Site Builder" from Admin Center (BizX system).

Resolution

To resolve this problem follow the below steps

  1. User has to make sure that his e-mail address is not being used by other BizX users
  2. Once the e-mail address is unique, when the Recruiter SSO runs next time his/her BizX data will be synchronized to the RMK system and he/she will be able to access "Manage Career Site Builder" tool from BizX system without system directing him/her to home page.

Keywords

Manage Career Site Builder, BizX home page, Career site builder not accessible , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions