SAP Knowledge Base Article - Public

2429874 - Crash in Silverlight UI, When Accessing Implementation Projects View Using Firefox Browser


Using Firefox browser, you require to access Implementation Projects view in Business Configuration workcenter to make changes to the project, but you experience a crash/ dump while accessing the same.


SAP Hybris Cloud for Customer, SAP Business ByDesign

Reproducing the Issue

  1. Login to Silverlight using Firefox
  2. Go to Business Configuration work center
  3. Select Implementation Projects view
  4. System throws an exception

The Silverlight plugin has crashed.

Reload the page to try again.


With new Firefox version greater than 40.0 or above, there is some changes made which Silverlight is unable to handle. Due to this, exception is triggered. There is no solution from Firefox or Microsoft.


Mozilla Firefox is currently not supported on Silverlight UI. Please refer System Requirements document using below link.

We recommend to use Internet Explorer browser. If there is any critical activity which needs to be performed using Firefox browser, please report an incident to SAP stating business reasons.


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