SAP Knowledge Base Article - Public

2429874 - Crash in Silverlight UI, When Accessing Implementation Projects View Using Firefox Browser

Symptom

Using Firefox browser, you require to access Implementation Projects view in Business Configuration workcenter to make changes to the project, but you experience a crash/ dump while accessing the same.

Environment

SAP Hybris Cloud for Customer, SAP Business ByDesign

Reproducing the Issue

  1. Login to Silverlight using Firefox
  2. Go to Business Configuration work center
  3. Select Implementation Projects view
  4. System throws an exception

The Silverlight plugin has crashed.

Reload the page to try again.

Cause

With new Firefox version greater than 40.0 or above, there is some changes made which Silverlight is unable to handle. Due to this, exception is triggered. There is no solution from Firefox or Microsoft.

Resolution

Mozilla Firefox is currently not supported on Silverlight UI. Please refer System Requirements document using below link.

http://help.sap.com/saphelp_byd1608/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/Cross/SystemRequirements/ESS_Con_SystemRequirements.html

We recommend to use Internet Explorer browser. If there is any critical activity which needs to be performed using Firefox browser, please report an incident to SAP stating business reasons.

Keywords

The Silverlight plugin has crashed, Reload the page to try again , KBA , the silverlight plugin has crashed. , reload the page to try again , AP-RC-UIF-ACC , UI Runtime Accessibility Issues , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711