2429808 - Ticket Was Not Created From An Inbound E-mail Due To Error Message 'Upload of MIME Type 'application/pdf' Not Permitted'

SAP Knowledge Base Article - Public

2429808 - Ticket Was Not Created From An Inbound E-mail Due To Error Message 'Upload of MIME Type 'application/pdf' Not Permitted'

Symptom

You are not receiving E-mails from specific Customer and as a result, no Tickets are generated. The error message shows 'Upload of MIME type 'application/pdf' not permitted', even if PDF is allowed in MIME (Multipurpose Internet Mail Extensions) types in Business Configuration.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

When Customer sends an E-mail to an E-mail channel maintained in the system, the Ticket is not created.

Prerequisite: You have made configurations to create Tickets from Inbound E-mails.

Cause

E-mail from the Customer contained a MIME Type 'application/pdf', which is not permitted in the system. MIME Type 'application/pdf' is not available in the list of Allowed MIME Types in Business Configuration.

Resolution

If you want to receive such E-mails, you must add this MIME Type in the system:

  1. Go to the Business Configuration work center.
  2. Select Implementation Projects view.
  3. Open the Activity Allowed MIME Types for Document Upload.
  4. Click Add Row.
  5. Make custom (Z) entry for MIME Type 'application/pdf' with single quotation marks.
  6. Select Allowed checkbox.
  7. Click Save.

Once it is allowed, the system will accept E-mails with that MIME Type.

Keywords

E-mail, Ticket, MIME , KBA , upload of mime type , allowed mime types for document upload , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer all versions