SAP Knowledge Base Article - Public

2429293 - Link in Email Opens Target UI Only

Symptom

You have set up a workflow rule in order to support the Task process. Within this workflow, an email is sent out with a link that directly leads to the Task that needs to be maintained.

The link leads to the task but no views and work centres are visible.

Reproducing the Issue

Prerequisites:

You have already set up a workflow rule to send an email out whenever a task is assigned to an employee.

  1. Go to the email.
  2. Click the hyperlink.
  3. Task UI opens, but other views and work centres are missing.

Cause

This is expected system behaviour.

Resolution

The link in the email opens the target UI only.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL.PLATFORM 1702