SAP Knowledge Base Article - Public

2429230 - Some members of a SAP Jam Group are unable to see the option Sub Groups from that SAP Jam Group

Symptom

  • Several users are a member of a SAP Jam Group. This Group has several Sub Groups. Some users see the Sub Group options, others do not.
  • Both users are Group Admins. They need to be able to create Sub Groups

Resolution

NOTE: There is an option in SAP Jam Admin > Product Setup - Features called "Enable users to create their own groups"

 

User A is a Company Admin. This user sees the option Sub Groups form the Main SAP Jam Group.

User B is not a Company Admin. This user does not see the option Sub Groups from that SAP Jam Group.

 

RESOLUTION: 

1. Enable the option "Enable users to create their own groups"

OR

2. Make User B a Company Admin in your SAP Jam instance.

Keywords

KBA , LOD-SF-JAM-ADM , Administrator Request , Problem

Product

SAP Jam Collaboration all versions