2429021 - Outlook Signature not added in Reply option of email to a Service Ticket

SAP Knowledge Base Article - Public

2429021 - Outlook Signature not added in Reply option of email to a Service Ticket

Symptom

Outlook signature does not add by default when you reply the E-mail from Service ticket.

Reproducing the Issue

Goto Service Work Center--> Tickets View

Open any ticket under Overview tab.

Click Reply option (Microsoft Outlook enabled)

 

Service Ticket.jpg

 

 

Signature will not be embedded by default

 

Cause

If we pass the email body, then Outlook does not add the signature automatically.

This is a limitation from the Outlook side

Resolution

Use Insert->Signature option in the email window manaully from Outlook in such scenarios.

Keywords

KBA , SRD-FIN-ACR , Receivables , Product Enhancement

Product

SAP Business ByDesign all versions