SAP Knowledge Base Article - Public

2429016 - Modify IT contact Information in BYD

Symptom

How to modify information of IT contact in the Service Control Center work center in BYD.

Environment

SAP Business ByDesign

Reproducing the Issue


1. Go to Service Control Center work center
2. Select Contacts Details view
3. Select IT contact and click on Edit
4. Make changes eg Email ID, Phone number and etc
5. Click Save

Cause

IT contact information can not be changed in Service Control Center Work Center.

IT contact changes can only be done from respective employee master data.

Resolution

To Edit information of IT contact follow below steps :


1. Go To Personal Administration Work Center
2. Select Employees View
3. In Show Active Employee and find 'Employee Name'
4. Select the Employee and click on Edit
5. Navigate to the Employment Tab and select the Workplace Contact Data subtab
6. Enter all the details and Click on Save and Close

 Below Screenshot will help you to understand above steps :

Modify IT.png

 

 

 

 

 

Keywords

IT contact,Contact Person, Service Control Center Contact, Contact details , KBA , SRD-CC-CC , Control Centre , How To

Product

SAP Business ByDesign all versions