How to modify information of IT contact in the Service Control Center work center in BYD.
Reproducing the Issue
1. Go to Service Control Center work center
2. Select Contacts Details view
3. Select IT contact and click on Edit
4. Make changes eg Email ID, Phone number and etc
5. Click Save
IT contact information can not be changed in Service Control Center Work Center.
IT contact changes can only be done from respective employee master data.
To Edit information of IT contact follow below steps :
1. Go To Personal Administration Work Center
2. Select Employees View
3. In Show Active Employee and find 'Employee Name'
4. Select the Employee and click on Edit
5. Navigate to the Employment Tab and select the Workplace Contact Data subtab
6. Enter all the details and Click on Save and Close
Below Screenshot will help you to understand above steps :
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