2428336 - Get Started button in Employee portal Missing

SAP Knowledge Base Article - Public

2428336 - Get Started button in Employee portal Missing

Symptom

Configured Get started Button code but Button is not visible for New hire

Environment

All DC

Reproducing the Issue

1. Configured Button Code in Employee Portal Home page
2. New candidate try to access Employee Portal and finds no Get started button

Cause

Incorrect Button code or
IsLegacy feature turned true

Resolution

Get Started Button is Accessible to New candidate's only , Admin can not configure and expect to see Get started button As HR id of the candidate is used.

Login to Employee Portal and Edit the page.
On edit mode , click on Source option (first option)
Now, check/edit/add the Button code which is displayed below : 
<div id="paperworkBlock">
<p align="left"><span style="font-size: larger"><span style="font-size: large">Paperwork &amp; Activities</span><br />
</span></p>
<p><a class="buttonPrimary" href="@LinkToNES@" id="paperworkStartButton">Get Started</a></p>
<div id="doneBlock">Done</div>
<p>&nbsp;</p>
<p id="duebyBlock" class="info">Due by: {DueDate}</p>
<p align="left" id="noteBlock" class="note"><span style="font-size: larger"><i><strong>Note:</strong> Please set aside 30-45 min to complete the paperwork. Keep your passport or identification, handy so that you can set up your payroll and benefits.</i></span></p>
</div>

If above is already there and is correct , check below feature :
Employee Portal => App setting => IsLegacy
Value for this feature should be false

IsLegacy.png

Keywords

Get Started Button
Get Started Button Missing
Employee Portal Get Started
Button Missing , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508