SAP Knowledge Base Article - Public

2427804 - Error 404 (File or directory not found) received when launching content in Internet Explorer.

Symptom

When launching content on Internet Explorer, a 404 (File or Directory not found) error is received in the browser. However when launching in Chrome or Firefox the content launches correctly.

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Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

This error is caused by using special characters in the ID of the Content Object when setting it up initially. Specifically using ' in the name will cause IE to include an escape character in the launch path for the content.

Chrome and Firefox do not include escape characters. It is best practise not to use special characters or spaces in the Content Object ID as different browsers may treat these differently.

 

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Resolution

Do not use special characters including ';' or '.' or ',' or '-' or spaces in the Content Object ID when setting them up.

Keywords

Error 404; IE; Internet Explorer, Firefox; Content Doesn't Launch; Content Object ID, File not found; , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions