SAP Knowledge Base Article - Public

2427430 - Overall Referral Progress % stays at 0%

Symptom

Referral % stays at 0% despite candidate applying/progressing in the pipeline

 

Referral0.png

Environment

SuccessFactors - Recruitment Managment

Reproducing the Issue

  1. Go to Careers
  2. Click on Referral Tracking to see candidates the current user has referred and their progress to date.

ReferralTracking.png

Cause

The referral % is measured against the applicant status. As the candidate progresses in the status pipeline the % accordingly increases.

Resolution

  1. The % will show as 0% is if the candidate is in forwarded status or in disposition statuses.
  2. If the candidate has progressed and the referral % is still 0%,  check if the checkbox 'Visible to Referrer' is available and checked in Edit Applicant Status Configuration:

         visibility.png

   3. If this is not available, next check is the referrer part of a group that has been granted visibility. If they are not, it will remain at 0%

         TelephoneInterview.PNG

   4. The referrer's group will have to be granted visibility to each stage of the pipeline to see an accurate % of their referred candidate's application.

         substatus2.png

 

Keywords

Overall; Referral; Progress;  %; 0%; Percent; Percentage; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting 1608