SAP Knowledge Base Article - Public

2426951 - CV or cover letter not accessible

Symptom

Cannot view candidate CV or Cover Letter in a multi-stage environment

Environment

SuccessFactors BizX - Recruiting Management

Reproducing the Issue

  1. Login to the instance
  2. Go to recruiting
  3. Go to the candidate summary page of any job req
  4. Open the candidate applicant profile page
  5. Click on the candidate's CV/Resume or Cover Letter

 

The following message is displayed:

CoverLetterNotAvailable.PNG


This candidate's cover letter is not available to view inline at this time. You can try again later or download the cover letter now.

Cause

The statusID, resume and coverLetter fields must remain defined in the Application XML field-permission elements when multi-stage application functionality is enabled, even though all other field permissions are defined in the Requisition XML.

Resolution

The following read changes will need to be explicitly added to the application template XML file:

<field-permission type="read">
<description><![CDATA[Grant the following roles read access to the following fields]]></description>
<role-name><![CDATA[G]]></role-name>
<role-name><![CDATA[T]]></role-name>
<role-name><![CDATA[R]]></role-name>
<role-name><![CDATA[S]]></role-name>
<role-name><![CDATA[Q]]></role-name>
<role-name><![CDATA[W]]></role-name>
<field refid="resume"/>
<field refid="coverLetter"/>
<field refid="questionResponse"/>
</field-permission>

Keywords

CV; Curriculum Vitae; Resume; Cover Letter; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting 1602