2426938 - "Error occurred in SAP Java Connector (SAP JCo)." error in BusinessObjects Cloud while connecting to an On-Premise datasource

SAP Knowledge Base Article - Public

2426938 - "Error occurred in SAP Java Connector (SAP JCo)." error in BusinessObjects Cloud while connecting to an On-Premise datasource

Symptom

  • The following error appears in BusinessObjects Cloud while creating a new import data connection to BW or ERP systems:
    Error occurred in SAP Java Connector (SAP JCo). Please contact your on-site SAP BusinessObjects Cloud agent administrator.
    JCO.jpg

  • The following log can be found in the latest catania.log (<tomcat_path>\logs):
    <date> <time> SEVERE [http-nio-8080-exec-6] com.sap.fpa.cloud.internal.DAException.logException JCo initialization failed with java.lang.UnsatisfiedLinkError: <tomcat_path>\lib\sapjco3.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform
    java.lang.ExceptionInInitializerError: JCo initialization failed with java.lang.UnsatisfiedLinkError: <tomcat_path>\lib\sapjco3.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform

Environment

  • SAP BusinessObjects Cloud
  • SAP Enterprise Resource Planning
  • SAP Business Warehouse

Reproducing the Issue

  1. Login to BusinessObjects Cloud.
  2. Create a new Import Data Connection to SAP BW or SAP ERP.
  3. Enter the connection name, connection details and credentials.
  4. Click on "Create".
  5. Observe the error.

Cause

The deployed SAP JCO is a 64-bit JCO version while there is a 32-bit Tomcat is installed.

Resolution

  1. Stop Tomcat.
  2. Download and deploy the 32-bit version of SAP JCO.
  3. Start Tomcat.
  4. Create the connection in BusinessObjects Cloud again.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating facility at the top right-hand corner of this article.
Thank you.

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, BW, Business, Warehouse, ERP, Enterprise, Resource, Planning , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , Problem

Product

SAP Analytics Cloud 1.0