SAP Knowledge Base Article - Public

2426900 - Cannot download report to PDF

Symptom

When trying to export/download a report to Portable Document Format(PDF), the option is either inactive or not visible in HTML or Responsive UI.

Environment

SAP Hybris Cloud for Customers

Reproducing the Issue

Steps to reproduce:

  1. Go to the Analysis Work Center in Internet Explorer.
  2. Go to the Report view.
  3. Open any report with in chart view.
  4. Click on go.
  5. Go to the More Actions menu.
  6. Select Download and you will not find the option PDF

or

  • Go to the Analysis Work Center in Google Chrome.
  • Go to the Report view.
  • Open any report with in chart view.
  • Click on go.
  • Go to the More Actions menu.
  • Select Download and you will find the option PDF is inactive.

Cause

This is system designed behavior.

Resolution

The PDF option is currently only supported in Google Chrome Browser.

Also, you will find this option to download PDF only active if the reports is a chart view and not in Table view.

Keywords

Download PDF, Report, Export PDF, Print PDF , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions