SAP Knowledge Base Article - Public

2426338 - Scheduled offering delivery Notification not getting triggered for the users

Symptom

In the scenario explained below:
If number of days left for the for offering start date is less than threshold set at Scheduled Offering Delivery APM level and reminder emails are already triggered for the users who were enrolled before.

Then the new user registered is not getting the reminder email when the APM runs next.

Environment

Successfactors LMS

Learning Management System

Resolution

Once "Scheduled Offering Delivery Notification" APM sends reminder notification for an offering then it will not send any reminders again for the same offering, So if any new users register for the course after the reminder is sent then they will not get the reminder emails.

The reason for which is as the reminder emails area already triggered for the offering then the database updates the RMNDR_SENT column as "Y" for PA_SCHED table, when the APM see if the RMNDR_SENT is 'Y' it will not trigger emails for it.

Keywords

Threshold 

Scheduled offering delivery notification

Rmeinder emails for offering , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions