2426323 - LMS: Quiz Attempts Limit setting does not limit the number of times a quiz is launched from the learning plan

SAP Knowledge Base Article - Public

2426323 - LMS: Quiz Attempts Limit setting does not limit the number of times a quiz is launched from the learning plan

Symptom

Quiz settings are configured to limit the quiz attempts allowed, however the user is able to continuously launch the item's quiz regardless of number of attempts and/or completion status.

Environment

SAP SuccessFactors Learning - all supported versions

Reproducing the Issue

  1. View the Settings of a quiz (Learning Admin > Content > Quizzes).
  2. Set the Quiz Attempts Limit to a value higher than 0.

quiz setting_quiz limits.png

  1. Save Changes and Publish the quiz.
  2. Assign the Quiz to an Item (Item > Related Menu > Online Content > Add Quiz).
  3. Configure the quiz options to record learning events when quiz is both passed and failed.
  4. Modify the Settings (Settings dropdown menu > Modify Settings).
  5. Set the completion statuses for both Completion and Failure.
  6. Check the box for Content is available for launch.
  7. Assign the item to learning users.

Learning user's who fail the quiz more times than the Quiz Attempts Limit are able to launch the quiz again if the content window was closed when the Quiz Attempts Limit was exceeded. 

Cause

Only the quiz is configured with a maximum limit, not the item's content object.

Resolution

Set the Failure Action status and enter the number of times user can fail before the action occurs.

  1. Modify the Settings (Item > Online Content > Settings dropdown menu > Modify Settings).
  2. Set the Failure Action.
  3. Enter a value for "Times user can fail before action: "
    1. Ideally, this should match the value set for Quiz Attempts Limit.

item_content_settings_failure action.png

  1. Save Changes.
  2. Assign the item to learning users.

If the learning user exceeds the Quiz Attempts Limit then the item is locked or removed from their learning plan.

 

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions