2426010 - Dynamic Workflow Deducts Incorrect Approver

SAP Knowledge Base Article - Public

2426010 - Dynamic Workflow Deducts Incorrect Approver

Symptom

I configured a workflow for Position Management with context source and target.

The workflow is not respecting the step with the source approver.

It is displaying wrong approver at the 1st step.

Environment

SUCCESSFACTORS BIZX CORE 1611

Employee Central V2

Reproducing the Issue

We need the following workflow if someone change the field “Division” on the Position

Step1: is the Division Head of the actual Division

Step2: is the Division Head of the new Division

workflow.png

Dynamic role.png

However when the we proceed with division change as below

action.png

 

The approver in step 1 is not the expected one

unexpected approver.png

Cause

There is an issue when trigger wf from position org chart page > Edit, whereby the system does not retrieve the change in the future.

Engineering is currently working on fixiing the issue and b 1705 is the targeted period for solution.

Resolution

Option 1-

Trigger wf from Manage Data.

Position Org Chart > Manage

Take Action > Make Correction > change Division > Save

2017-03-20_08-37-31.jpg

Option 2 -

Position Org Chart > Edit > ensure the Start date and the Effective Date are the same as indicated below.

2017-03-09_09-23-26.jpg

Option 3- Two Steps

a- In Manage Data change the start date to today's date or any date that suit your requirement

Position Org Chart > Manage > Take Action > Make Correction > change Division > Save

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b- Proceed with Option 2 above (i.e. match Start and Effective Start Date)

Upon triggering with either of the above 3 options, the change the approvers will display as expected

result.png

 

 

Keywords

KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core 1611