SAP Knowledge Base Article - Public

2425711 - LMS - Learning Expiration Notifications sent before the setup in threshold

Symptom

Learning Expiration Notification is being sent before the threshold set in the Learning Expiration Notification, Automatic Processes.

Environment

Learning Management System Core

Reproducing the Issue

In the Admin side, click on:

1. System Admin >

2. Automatic Processes >

3.  Learning Expiration.

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The threshold is set a certain date, but the users are receiving the notification before the date set.

Cause

The Item(s) has its own notification configuration. It is possible that each Item has a different threshold set.

Resolution

In the Admin side:

1. Click on "Learning" >

2. Look for the desired Item, click on "Search" and click on the Item from the result box >

3. Click on "More" >

4. Click on "Notifications" and check the threshold set for the Item.

 

If the threshold is set differently and it is desired to make it equal to the Learning Expiration Notifications setup, click on "Restore Defaults".

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It will automatically set this up as configured in the Learning Expiration Notification, Automatic Processes.

See Also

2119806 - KBA: How does the 'Reset' button in the Notifications section of an item / scheduled offering work?

2320435 - Learning expiration notification is listing items that are overdue in the Learning Management System (LMS)

2357652 - Learning Expiration Notification not received even when APM settings are correct - LMS

Keywords

learning expiration notification, automatic processes, threshold, item, e-mail , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions