Learning Expiration Notification is being sent before the threshold set in the Learning Expiration Notification, Automatic Processes.
Learning Management System Core
Reproducing the Issue
In the Admin side, click on:
1. System Admin >
2. Automatic Processes >
3. Learning Expiration.
The threshold is set a certain date, but the users are receiving the notification before the date set.
The Item(s) has its own notification configuration. It is possible that each Item has a different threshold set.
In the Admin side:
1. Click on "Learning" >
2. Look for the desired Item, click on "Search" and click on the Item from the result box >
3. Click on "More" >
4. Click on "Notifications" and check the threshold set for the Item.
If the threshold is set differently and it is desired to make it equal to the Learning Expiration Notifications setup, click on "Restore Defaults".
It will automatically set this up as configured in the Learning Expiration Notification, Automatic Processes.
learning expiration notification, automatic processes, threshold, item, e-mail , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem