SAP Knowledge Base Article - Public

2425655 - "Your e-mail activation link is invalid" error appears in SAP Analytics Cloud

Symptom

When clicking on the link in the e-mail received to activate your SAP Analytics Cloud tenant, you receive the following error message:

Error: Your e-mail activation link is invalid.

BOC Error.png

Environment

SAP Analytics Cloud

Resolution

Contact your Sales Representative or Technical Account Manager to receive the correct link to your tenant.

Workaround

If you know your tenant URL, try the following steps:

  1. Connect to your tenant URL, for example: https://yourcompany.sapanalytics.cloud
  2. When redirected to the SAP Cloud Identity tenant for authentication select the option Forgot password? More information on password reset in KBA 2399123. Use the email address where you received the activation email.
  3. Reset the password following he instructions indicated in the new email received.

If your issue is not resolved you can start an SAP BusinessObjects Cloud Discussion in the SAP Community.

See Also

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Keywords

Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, SBOC, clicking, navigating, opening, URL, activating, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , Problem

Product

SAP Analytics Cloud 1.0