2425635 - Cancellation Reason dropdown not available in the Registration Assistant

SAP Knowledge Base Article - Public

2425635 - Cancellation Reason dropdown not available in the Registration Assistant

Symptom

Cancellation Reason dropdown box is not available to be selected.

Environment

Learning Management System Core

Reproducing the Issue

While navigating in the Admin side:

1. Learning >

2. Tools >

3. Registration Assistant >

4. Withdraw Users.

5. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is not available.

1.jpg

Cause

The Cancellation Reason is active under References > Learning > Cancellation Reason, however, this is inactive in the Scheduled Offering level.

Resolution

Navigating in the Admin side, click on:

1. Learning >

2. Scheduled Offerings >

3. Search for the desired Scheduled Offering and edit it >

4. Click on "View All" >

5. Set as "Yes" the "Enable Cancellation Reason" box and click on "Save".

4.jpg

 

After applying this configuration, it is possible to see the Cancellation Reason dropdown box. In the Admin side, follow these steps:

1. Learning >

2. Tools >

3. Registration Assistant >

4. Withdraw Users.

5. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is available.

5.jpg

See Also

2074292 - How to withdraw registered users from Scheduled Offering and remove learning items from User learning plan using Registration Assistant Tool

2318853 - Cancellation reason available for the user when Withdrawing from the Schedule offering - LMS

2341698 - How to enable cancellation reasons on the User side when withdrawing from courses

Keywords

cancellation reason, dropdown, registration assistant, withdraw users, scheduled offering, admin  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions