2425527 - No search results returned in basic information candidate search field

SAP Knowledge Base Article - Public

2425527 - No search results returned in basic information candidate search field

Symptom

  • No results are being returned in specific field for basic information search for internal candidates 

Environment

Recruiting Management (RCM)

Reproducing the Issue

  1. Go to recruiting tab and navigate to candidate search
  2. Enter search term for one of the basic information categories which shows populated in an internal candidate profile
  3. No results are returned
  4. Enter search term in a different basic information category for same candidate
  5. Results are returned
  6. Enter search term for original basic information category which shows populated for external category
  7. Results are returned

Cause

  • The standard element for "city" field which was field in question was not permissioned in the data model

Resolution

  1. Configure read permissions for all to field in question in the data model
  2. Navigate back to the candidate search and do original search
  3. Internal candidates are found in the search

Keywords

SF SuccessFactors basic search for internal candidates, no internal candidates returned in basic information search   , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors HCM Core 1611